Notice

Terms for shipping, delivery, return and cancellation rights when purchased via Tordyvel's online store

Prices

All prices quoted in SEK include VAT 25% in Sweden.


Payment

You can pay with Swish or VISA, Maestro, Mastercard and American Express credit cards. You can also choose one of Klarna's various payment services, which means direct payment, invoice or breakdown of the amount. Read more about Klarna here .

When paying for Tordyvel's Swish number 123 124 96 30, enter the order number as a reference in the message field. Your order will be queued until we confirm that the payment has been received. Please note that you need to pay within 3 days after the order is made, then the order is canceled. You may need to change the maximum amount for your Swish settings. Read more about Swish here.


personal data

All information you provide when ordering is treated confidentially.   Read more about how we handle your data according to GDPR here.


Shipping

All orders are shipped free of charge within Sweden. If you want delivery to a country within the EU or Norway, a shipping fee of SEK 120 / package will be added, outside the EU will be SEK 150 / package.


Delivery

If the item is in stock, it will be shipped immediately and you will receive it within one days. Packages weighing 250 grams or more are sent with a tracking link. When the package has arrived at your delivery point, you will receive a notification from PostNord. The package remains there with the agent for about 14 days. In some cases, the package is delivered directly to your mailbox. Lighter items under 250 grams are sent with mail for direct delivery to your mailbox.


Not triggered packages

Packages that have not been collected from the agent will return after 14 days. You will be charged a fee of 300 SEK for the unresolved package.


Exchange and return

You have the opportunity to change the product to a different size and / or color. Contact us to make sure the desired item is in stock. You have one exchange per purchase and order. Upon return, the goods and packaging must be returned in such a condition that they can be resold. The product should be complete, clean, washed and do not smell of smoke or perfume. You pay the return shipping yourself and are responsible for the goods until it reaches us. Mark the package with "Customer Return" and make sure to post enough. Tordyvel is responsible for the freight charge for the replacement product.


Return Policy

According to the Act on distance contracts and agreements outside business premises (SFS 2005: 59), you have the right to cancel your purchase on the web within 14 days. The period is called the withdrawal period and applies from the day you or your agent received the item. Within the 14 days, you must inform us of your undo purchase decision via e-mail or letter by mail and state your name, address, order number and which items you want to return. The return must be delivered to us no later than 14 days after the date you notified us of your decision to cancel the purchase. You get the full amount back, but you are responsible for the return cost yourself. After 14 days, the withdrawal period no longer applies. Read more about the withdrawal period here.


Complaint and error delivery

In case of incorrect delivery or failure of the product, you advertise your purchase. Contact Tord Devil as soon as the bug is detected. In the case of complaints and error delivery, Tordyvel is responsible for the return cost. If the goods have been damaged in the freight, contact the shipping company, in this case PostNord.


Refund

When you advertise or regret your purchase, you will be refunded within 30 days. If you have paid by credit card when ordering, the money will be refunded to the card. When paying via Swish, the money is refunded directly to your bank account. We will then contact you regarding your bank account number. If you buy back with Klarna's payment services, they will contact you for the refund. Read more about Klarna here .


Company information

Tordyvel AB
Visiting and returning address: Västra Stallmästaregatan 31, 217 52 Malmö
Org.nr: 559177-1083
VAT Code: SE 5591771083 01
Swish: 123 124 96 30
Bank giro: 801-3773

Phone: 0733 583 103
Email: info @ tordyvel.se

Size Table
Sizing Chart Tordyvel